Your Staff Already Knows. The Question Is Whether They’ll Tell You.

One conversation that changes what your team tells you

The Question Nobody Asks First

Your team already knows what’s confusing your guests. The question is whether they’ll tell you the real list or the version that won’t get them in trouble.

Before you ask your team anything this week, try this:

Name one thing about your property that isn’t working, something you built or chose, and say it out loud to the person who’s at the property when you’re not.

Not in a meeting. In passing.

What they add to your observation is more honest than any survey you’ll ever run.