Kay Walten

Kay Walten

Destination Sunday

Destination Sunday: More Marketing Won’t Fix This

Tourism succeeds or fails less on promotion and more on what visitors experience once they’re there.

Kay Walten's avatar
Kay Walten
Dec 21, 2025
∙ Paid

Most destinations are doing a lot right.

Campaigns go out on time. Content lands. Partners stay engaged. From the outside, things look steady.

And yet, the results don’t line up with the effort.

Not panic. Just things not lining up.

That quiet question that shows up in planning meetings and late-day conversations:
Why does this still feel harder than it needs to be?

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