The Business SideForget the Photo Ops: Fix the Wi-Fi FirstWhy the Basics Guests Notice Matter More Than the ShowpiecesSmart PineappleSep 30, 2025∙ Paid52ShareWhat Guests Actually Care AboutHotels brag about infinity pools. Guests? They post about dead Wi-Fi.And here’s the truth: when the basics slip, no pretty photo saves a mediocre review.Continue reading this post for free, courtesy of Kay Walten.Claim my free postOr purchase a paid subscription.PreviousNext