Kay Walten

Kay Walten

The Business Side

The Day Guests Stop Trusting You for Answers

It happens faster than you think—and it’s almost never intentional.

Kay Walten's avatar
Kay Walten
Jan 08, 2026
∙ Paid

Day one, they ask everything. Where’s good for dinner? Is the parking tricky?

Day two, they stop. Not because they figured it out. Because they gave up. And once they stop asking you, they stop associating answers with you.

They decided it was easier to ask Google. Or to pick the safe option. The place with the most reviews. The thing closest to the door.

You’ll never know what they didn’t ask.

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