Kay Walten

Kay Walten

Destination Sunday

Stop Treating AI Like a Trend — It’s Your New Tourism Infrastructure

The future of tourism isn’t faster. It’s calmer.

Kay Walten's avatar
Kay Walten
Nov 09, 2025
∙ Paid
Travelers wait at a sunlit train platform in Aveiro, Portugal
Behind every seamless journey is a system that connects it all.

Everyone is chasing AI like it’s the next quick fix, sprinkled on a marketing plan for short-term sparkle and a few more bookings.

But the destinations quietly pulling ahead are not chasing trends. They are building systems that run on calm.

UN Tourism says more than 70 percent of national tourism boards now mention AI in their strategies.

Fewer than 25 percent have a plan to use it.

That is where the chaos starts—when strategy moves faster than structure.
Dashboards multiply, budgets scatter, and nobody knows which insight matters anymore.

👋 Like this kind of straight talk about hospitality and AI?

McKinsey calls it what it is: practical results, not marketing magic.
VisitScotland proved the point by trading flashy AI social tools for systems that track emissions and sustainability data.

Trends create chaos. Systems create calm.
AI’s job is not to impress people. It is to make their work easier.

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