Wow, I guess everything is a negotiation! "Loyalty that lowers your standards is not loyalty." Good solid questions to ask staff and yourself on return guests. Maybe that's why Uber also has the drivers rate the customers--do people behave better when they know they're being rated? Someone years said, 'there's always that 2 percent.' Maybe that number is higher these days.
Well, that is probably why Airbnb allows you to rate guests, so other rental owners and operators can tell who the bad apples are. To be honest, I used to keep a list. Other rental agents would share their bad apples, too.
Turning away a repeat guest because they’re high effort is absolutely painful. But often needed. If we can only hope for more wonderful & low effort guests than the high effort ones.
PS: When you do this exercise, do not just look at rate. Look at effort too. Time, exceptions, extra emails, and team disruption are part of what that guest really costs you.
Wow, I guess everything is a negotiation! "Loyalty that lowers your standards is not loyalty." Good solid questions to ask staff and yourself on return guests. Maybe that's why Uber also has the drivers rate the customers--do people behave better when they know they're being rated? Someone years said, 'there's always that 2 percent.' Maybe that number is higher these days.
Well, that is probably why Airbnb allows you to rate guests, so other rental owners and operators can tell who the bad apples are. To be honest, I used to keep a list. Other rental agents would share their bad apples, too.
Oh, right. We didn’t rent out on Airbnb (before our time) but yes, the ratings thing—a good idea.
Turning away a repeat guest because they’re high effort is absolutely painful. But often needed. If we can only hope for more wonderful & low effort guests than the high effort ones.
PS: When you do this exercise, do not just look at rate. Look at effort too. Time, exceptions, extra emails, and team disruption are part of what that guest really costs you.